Frequently Asked Questions

We're here to help - below are the answers to the most frequently asked questions.

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Princess River Cruises
Yes we are governed by the Governments Marine Coastguard Agency (MCA). Staff training is carried out on a regular basis throughout the year.
Passengers concerned about the presence of allergens in our food are welcome to ask a member of staff for assistance, before deciding on their meal choice.
Yes, we do have disabled access and welcome wheelchair users on to both of our vessels. As of mid April 2017, our stunning brand new River lodge departure point will also have a disabled WC. Please however note that for safety reasons, we do not allow wheelchairs on to the top deck of the Nottingham Princess and that electric wheelchairs are too heavy for our staff to handle on to the boat as well as too large to make the turn down the entrance corridor of our boats. Please also bear in mind that the WC doors are not wide enough to accommodate wheelchairs. Our staff are as always, willing to help should you require assistance. We also restrict the total number of wheelchair bound passengers to 6 per cruise.
Unlike other river operators we do sail all year, giving you the customer the chance to see all the changing seasons in comfortable surroundings.
Whilst the booking staff endeavour to provide an idea of where on the river we are able to cruise, the route on the day is always decided by the Captain of the vessel. In deciding the route the Captain will take the weather, any safety issues and river traffic into account.
The vessels are available for private charter 52 weeks of the year, day or night. Versatility is our aim! People pleasing is our game!
The simple answer is yes, as of mid April 2017 our stunning brand new river lodge with bar, kitchen, reception room, ample parking space all set in a beautiful countryside location will be available for hire. Please contact us for a private viewing.
A minimum party size can range from 1 to 150. In fact we pride ourselves in giving all our customers the chance to enjoy the "princess river cruise" experience without being tied to a minimum party size.
The minimum age for passengers allowed on an evening party cruise is 18 years old with valid photo id. Sundown Carvery and Candlelit cruises excepted.
Our Passenger capacity on the Nottingham Princess is 150 passengers and 60 passengers on the Nottingham Prince. However, for formal sit down lunch or dinner events we would recommend a maximum of 110 passengers for the Princess and 50 passengers for the Prince.
A great question! We have a fully stocked bar/s on both vessels. Competitively priced and manned by professional and attentive staff.
Yes all of our evening cruises have a disco and a resident DJ. A wide variety of entertainment can be provided to suit any mood or occasion.
Unfortunately, we do not have the license to allow a marriage ceremony to be carried out on board our vessels. You would however welcome to arrange a separate blessing on board the vessel with a minister of your own choice.
Yes there is ample parking for cars and coaches at each of our vessels departing points.
Our vessels are purpose built for river cruising and provide a stable environmentally friendly platform. Both rivers are non-tidal and are as smooth as the proverbial mill pond.
Smart casual is the norm, although some functions may require a specific dress code. It is advisable to wrap up warm should you wish to take the night air on the open decks. Ladies, please remember that you are on a boat and in this regard we recommend that you wear sensible footwear, if in doubt, feel free to ask our office staff for further guidance.
Our River lodge bar and reception room is a modern lodge style building with stunning views of the river and surrounding countryside, perfect to meet up and relax with a pre-cruise drink or two.
We hope that you never have cause to complain but if you do, please report your complaint to the First Officer on the boat to ensure that there is a record of your complaint. If the staff are unable to satisfactorily deal with your complaint on the boat, then please feel free to email or write to us . Our email address is [email protected] and our postal address can be found on the website. If your complaint is not one regarding the service we have provided, please email the aforementioned address. Once a full investigation has taken place, a manager of the company will respond to your complaint in writing.Please note that we are a small family run business and the complaint cannot be escalated further than the management team of the company.
Unfortunately not. Our venue is subject to current licensing laws and we operate a Challenge 21 policy on both of our vessels.