We hope that you never have cause to complain but if you do, please report your complaint to the First Officer on the boat to ensure that there is a record of your complaint. If the staff are unable to satisfactorily deal with your complaint on the boat, then please feel free to email or write to us . Our email address is [email protected]
and our postal address can be found on the website. If your complaint is not one regarding the service we have provided, please email the aforementioned address. Once a full investigation has taken place, a manager of the company will respond to your complaint in writing.Please note that we are a small family run business and the complaint cannot be escalated further than the management team of the company.